Privacy policy
Last updated: November 10, 2026
1. Introduction and scope
SAF Combustion (“we”, “us”) protects the personal information of its customers, website visitors and job applicants. This policy explains what personal information we collect, why, how we use, protect and destroy it, and how you can exercise your rights.
It applies to the safcombustion.com website and to our dealings by phone, by email and during our visits to homes and businesses. It complies with the Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1), as amended by Law 25.
Personal information is any information that relates to an individual and allows that person to be identified.
By browsing our website or sending us your information, you confirm that you have read this policy.
2. Person in charge of the protection of personal information
We have designated a person in charge of the protection of personal information to ensure compliance with this policy and the law.
- Person in charge: Nicolas Deschamps
- Email: saf@safcombustion.com
- Phone: (819) 598-0254
- Mailing address: 19 route 105, Gatineau (Chelsea sector), Québec, J9B 1L3
You may contact this person with any question, access or correction request, or complaint about your personal information.
3. Personal information we collect
We only collect the information needed for the purposes described in section 4.
| Category | Examples | How we collect it |
|---|---|---|
| Identification and contact details | Name, building address, phone number, email | Quote request form, calls, emails, visits |
| Project or service details | Type of equipment, maintenance history, service notes, property access | Quote, installation, repair, maintenance |
| Billing and payment | Billing history, payment method | Invoicing, in-person payment or through a payment provider |
| Financing | Information you provide to the financing provider (FinanceIt) | Provider’s website, reached through a link on our site |
| Job application | Résumé, cover letter, contact details, experience | Careers page, email |
| Communications | Content of your messages, communication preferences | Emails, calls, forms |
| Browsing data | IP address, device and browser type, pages viewed, cookie identifiers | Cookies and similar technologies (section 5) |
We do not intentionally collect sensitive information (health, origin, religion, etc.) through our website. Please avoid entering it in free-text fields.
4. Purposes of collection and consent
We use your information only to:
- respond to your quote, information or service requests;
- sell, deliver, install, maintain and repair heating, air conditioning, ventilation and hot water equipment;
- invoice, manage warranties and provide after-sales follow-up;
- direct you to a financing option or grant program, at your request;
- assess the job applications we receive;
- measure and improve how our website works, with your consent;
- meet our legal, tax and security obligations.
Consent. We obtain your consent before collecting your information, except where the law allows otherwise. Consent must be clear, free, informed and given for specific purposes. We request it separately for each purpose and in plain language. When you voluntarily send us your contact details to get a quote, you consent to their use for that purpose.
Other purposes. We do not use your information for any other purpose without your new consent, except as permitted by law.
Commercial messages. We send promotional messages only with your consent. Every message includes a simple way to unsubscribe.
Withdrawal. You may withdraw your consent at any time by writing to our person in charge (section 2). We will tell you the consequences, for example that we could not process a quote request.
5. Cookies and tracking technologies
Our website uses cookies and similar tools. Cookies strictly necessary for the site to work and stay secure are always active. All others are off by default and are activated only with your consent, given by category in the cookie banner.
| Category | Purpose | Providers | Consent required |
|---|---|---|---|
| Functional | Site operation, remembering your language and your cookie choice | WordPress, WPML, consent tool | No |
| Preferences | Remembering your choices and preferences | LinkedIn, others | Yes |
| Statistics | Measuring traffic and pages viewed | LinkedIn, Google Tag Manager | Yes |
| Marketing | Measuring and personalizing advertising, embedded content (maps, fonts) | LinkedIn, Google (Maps, Fonts) | Yes |
The detailed list of cookies, with their provider, purpose and duration, is available in our cookie policy.
Profiling and tracking. If a technology can identify you, locate you or build a profile of your interests, we tell you so and it stays off until you turn it on. We do not make decisions about you based exclusively on automated processing.
Managing your choices. You can change or withdraw your consent at any time using the “Manage cookies” link at the bottom of the site. Refusing is as easy as accepting. You can also block cookies in your browser settings, but some site features may stop working.
Third-party content. Our website contains links or elements from Google Maps, Google Fonts, Facebook and LinkedIn. These services may set their own cookies; please consult their privacy policies.
6. Disclosure to third parties and service providers
We do not sell your personal information. We share it only with people who need it for the intended purposes, and only what is necessary:
- Service providers: website hosting, email, audience measurement (Google, LinkedIn), management and invoicing, installation or delivery subcontractors. Each is bound by a written contract that limits use of the information to our mandate and requires its protection.
- Financing provider: if you choose to apply for financing, you leave our site for FinanceIt’s, which collects your information under its own privacy policy.
- Authorities: when required by law or a court order.
- Business transaction: in the event of a sale or merger, to the party concerned, under a confidentiality agreement.
Our employees only have access to the information they need to do their work.
7. Transfers outside Québec
Some of our providers (for example Google, LinkedIn or our host) may store or process information outside Québec, including in the United States. Before any transfer, we carry out a privacy impact assessment and make sure, by contract, that the information will receive adequate protection, comparable to what Québec law requires.
8. Retention and destruction
We keep your information only as long as needed for the purposes for which it was collected, or as long as the law requires. After that, we securely destroy or anonymize it.
9. Security and confidentiality incidents
We protect your information with reasonable measures suited to its sensitivity: secure connection (HTTPS) on the site, access limited by passwords and roles, regular updates, backups, and confidentiality required of our employees and providers. No measure is foolproof; we encourage you not to send unnecessary information by email.
In the event of a confidentiality incident (unauthorized access, use, disclosure or loss), we quickly take steps to reduce the risks and record it in a register. If it poses a risk of serious injury, we promptly notify the Commission d’accès à l’information and the people concerned.
10. Your rights
You have the right to:
- access the information we hold about you and obtain a copy;
- have corrected any information that is inaccurate, incomplete or equivocal;
- withdraw your consent to its use or disclosure;
- receive your information in a structured, commonly used technological format, or ask that it be sent to another organization (portability);
- request that dissemination cease or that a link be de-indexed, in the cases provided by law;
- be informed if a decision is made exclusively through automated processing, and submit your comments;
- file a complaint (section 11).
How to exercise your rights. Write to our person in charge (section 2) and specify your request. We may ask you to confirm your identity. We reply in writing within 30 days of receiving the request. Access and correction are free; reasonable fees for transcription, reproduction or transmission may apply, and we will tell you beforehand. If we refuse a request, we will explain why and what recourse is available.
11. Minors, complaints, changes and contact
Minors. Our services are intended for adults. We do not knowingly collect information about children under 14 without the consent of their parent or guardian.
Complaints. If you believe we have not complied with this policy or the law, write first to our person in charge (section 2); we will handle your complaint promptly. You may also contact the Commission d’accès à l’information du Québec: 1 888 528-7741.
Changes. We may amend this policy, for example if our practices or the law change. The update date appears at the top of the page; for significant changes, we will notify you by appropriate means, and your consent will be requested again where needed.
Language. This policy is available in French and English. In case of discrepancy, the French version prevails.
Contact us. SAF Combustion · 19 route 105, Gatineau (Chelsea sector), Québec, J9B 1L3 · (819) 598-0254 · saf@safcombustion.com